FAQ
Why is LEUCHTIE more expensive than other lighted collars?
For the following reasons: Unlike cheap reflective collars made in emerging economies, LEUCHTIE does not fall off, does not get water damaged, and unlike most collars, offers highly visible and constant light sources that do not distract the animal through frantic blinking. LEUCHTIE is a DGBM/European Patent pending product and each LEUCHTIE is handcrafted and tested individually to ensure 100 percent customer satisfaction.
You say that LEUCHTIE is an LED collar. What does that mean and what’s the benefit of using LED?
LED or a light-emitting diode, offers many advantages over traditional light sources, including lower energy consumption, longer life, improved robustness, smaller size and faster switching
Where can I buy LEUCHTIE?
To buy LEUCHTIE, simply click on the Buy Now button on our homepage. We are also working with independent pet boutiques and dog bakeries to make LEUCHTIE available for purchase in store near you.
How do I determine which size fits my dog?
LEUCHTIE is pulled over the head like a shirt. So your dog’s head, not its neck, determines its size! All you have to do is measure the distance around the largest part of your dog’s head and follow the instructions in our products and sizes section.
What if I want to exchange my LEUCHTIE for a different size or to return the product? We have a 30 day money back guarantee, so if you are dissatisfied with your product for any reason, you can return it free of charge.
Where can I buy replacement parts?
This is easy. Simply check out our product assortment in our online store and click to order. If you have trouble finding what you need or require further assistance, contact us at service@leuchtie-usa.com.
Does LEUCHTIE come with batteries and where can I buy new batteries?
Each LEUCHTIE comes with a new set of 2 AAAA or LR 61 alkaline batteries (for full size and mini-LEUCHTIEs, respectively) that last up to 50 hours if used correctly. New batteries can be purchased at any major supermarket or electronic store and will soon be available on our homepage.
Is LEUCHTIE waterproof?
LEUCHTIE is 100% waterproof, so your puppy can wear it while swimming in the ocean, playing in deep snow or walking in the rain.
I can’t figure out how to make LEUCHTIE work. Whom do I call?
If you have any questions about your purchase or require further assistance, please email us at service@leuchtie-usa.com with your contact info and phone number and we will get back to you within 24 hours.
How can I get a different design and color than shown on the website?
Since we are a small family business and place extra strong emphasis on quality over quantity, we currently are only able to produce the designs shown on our website. However, we are always eager to help and try our best to fulfill individual requests, so drop us a line at info@leuchtie-usa.com to discuss.
Is LEUCHTIE only used by rescue and professional dogs?
That is a great question and the short answer is no. While LEUCHTIE is used by a number of European rescue dog organizations, all dogs, no matter what size, breed or color, love LEUCHTIE.
You say that LEUCHTIE is an eco-friendly product. Can you provide more information?
There are many aspects that make LEUCHTIE eco-friendly. Thanks to LED technology, LEUCHTIE’s battery life is up to 50 hours and the product lasts an average of 2+ years before it needs to be replaced. LEUCHTIE switches itself automatically on and of with a sensor and our minimalistic packaging dramatically reduces waste.
The website says that LEUCHTIE is handmade in Germany, but is LEUCHTIE also manufactured in the US?
That is a good question. Robert Stahl, the creator of LEUCHTIE, as well as LEUCHTIE’s global headquarters are based in Germany. However, LEUCHTIE is also assembled in Wisconsin and the US LEUCHTIE staff is based in California.